General Battery warranty information

1.         DISCHARGED BATTERIES. A reasonable time must be allowed to recharge the battery in order that it may be tested. (10~14 working days)

  1. Should a teardown reveal the presence of “white” sulphation – the obvious result from inadequate charging the claim will be disallowed.
  2. EMPTY BATTERIES. There are only three ways that a battery can lose electrolyte.
    3.1        A hole or crack in the casing and the electrolyte leaks out.
    3.2        Overvoltage during the charging process either by the regulator failing on the alternator or by the use of an unregulated battery charger. Most modern battery chargers are microprocessor controlled, are very simple to use, are safe to be left connected to the battery for long periods of time and are inexpensive. The use of Automatic, “ intelligent “ battery chargers are encouraged, especially on sealed batteries and will, in fact, enhance the life of a battery with regular use.
    3.3        If a battery has been left discharged for a long period of time, the sulphation process inhibits the charging process. It causes a buildup of heat as a result of high resistance. This causes the battery to gas and results in the subsequent loss of electrolyte through the breather, which is calibrated to allow the gas to escape, to prevent the battery from exploding. In some instances, should the charge rate be too high, then the condensation chamber might not have the capacity to process the high volume of hydrogen and oxygen and the battery can explode.
    3.4        NOTE: when a battery charger is connected permanently to a battery, (E.G. standby or back up application), then only a CONSTANT VOLTAGE CHARGER may be used. If not, the battery will lose electrolyte due to gassing.
  3. DAMAGED CASINGS AND BROKEN TERMINALS.  Physical damage in any way to the battery is not a factory fault.
    4.1        Always check that terminals are tight. Loose terminals are a common problem which causes arcing or flashing and results in the terminal or post being burned off.
    4.2        The same situation when a vehicle is being jump-started with jumper cables. Ensure that connections are tight and safe.
    4.3        When attaching cables to the terminals, do not over tighten. When using the thread type terminal, the maximum torque permissible is 18 – 20 Newton meters.
  4.         Full data logging will be required for batteries used for Solar, Standby, Backup and Telecom applications with the following details from installation date:
    •           Site Temperature
    •           Charging Parameters
    •           Cycling parameters
    •           Charging parameters vs. battery spec
    If data cannot be supplied for these specific applications warranty will be void.


Specific supplier warranty information