RETURN OF MATERIAL/STOCK REQUEST PROCEDURE
Prior authorization is required from Current Automation before any goods will be accepted as returns or for repairs.
No goods will be accepted by our drivers as returns/repairs.
An RMA “Return Material Authorization” is to be completed telephonically with our returns department.
Info required from a customer:
Product serial number
Status of goods and packaging
RMA will first be approved by our management and customers will be notified whether we will accept the return or not.
An RMA number will be given to customers telephonically or via fax/email.
The approved RMA and invoice of the sale of the goods is to accompany the goods when returned to Current Automation CC.
Should management approve the return of goods, the following will apply:
Goods returned after 7 days: 15% Handling Fee will be charged to all our customers.
Goods returned after 30 days: Goods will not be accepted.
Credit notes will only be issued once goods have been tested by our technical department and no fault was found.
Credit notes may take between 5~7 working days.
For any refunds requested there will be a 10% admin fee charged Thank you for your understanding Current Automation Management team.